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Reduce a document that is too large to upload

Prepare a readable file within the limit shown by the upload form.

Updated 2026-11-11

The general document uploader allows files up to 25 MB each. If a selected file exceeds the limit, it is not added to the upload list. Specialized modes can have a smaller limit, so read their guidance separately.

Export a smaller copy from the original application or use a suitable document-compression tool. Check the result before uploading: all pages should remain present and text should still be readable. Avoid reducing quality so far that the team cannot verify the contents.

For a requested document, the form accepts one file. If reducing the file would remove necessary evidence, ask the team how to supply it instead of silently splitting or omitting pages. A general upload can hold several files, but that does not automatically link them to a particular request.

Keep the original and name the upload copy clearly. Verify that the smaller file appears in Files to upload and that its displayed size is plausible. Wait for receipt confirmation before treating the transfer as complete. Do not email sensitive files through an unapproved channel merely because one upload was rejected.

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