Max’s file picker shows eligible current files for the selected company. It excludes archived or replaced files, unsupported formats, and files that cannot be previewed with your current access.
Confirm that the document is saved in the intended company’s Documents and can be opened there. Then search for its filename in Attach files. If the picker has several pages, use Next or Previous to inspect the relevant page.
No supported files on this page does not mean the entire company library is empty. The picker filters eligible file types within the returned page, so another page may contain the file you need.
If files could not be loaded, close and reopen the picker to retry instead of treating the failed result as a missing document. Ask support about a file that remains unavailable, identifying its company and filename. Do not duplicate sensitive files across companies or change their extensions simply to make them appear in the picker.
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