Waiting for team and Mark resolved appear in a support case when you created that case and its status is neither Resolved nor Closed.
If the buttons are missing, check whether a colleague created the record or the case already reached one of those finished states. The absence of the controls is not necessarily a browser issue.
You can still read the case’s description, company, category, priority, and timestamps. If you need an update or correction, contact the Institution Team through email or Messages and identify the case subject.
Do not create another case only to gain status controls over the same issue. Ask the team how to continue the existing case, especially when it has already been marked resolved but the problem persists. Changing your profile or company selection does not make you the original case creator. The status action and the actual follow-up conversation are separate parts of the support process.
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