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Continue a pending document upload without changing its files

Understand why file and category controls can stay locked during a retry.

Updated 2026-11-11

After an upload attempt starts, the form can keep its file selection and metadata locked while a pending receipt needs resolution. This preserves the identity of the file being retried.

Read the error and use the existing attempt to retry once the connection is stable. Avoid changing company context or trying to replace the selected file while the form is holding that pending attempt.

For a partially successful general batch, confirmed files are reported and failed files remain. Review those failures rather than beginning another full batch. For a request upload, a received confirmation is the result that establishes submission.

If you need to send a different file, first determine whether the original was received. Check the library or request status and ask the team if necessary. Closing a sheet does not retract a file already confirmed by the server. If the form remains locked without a useful retry result, report the visible error, company, and filename through support while keeping private document contents out of the screenshot.

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