The requested-document upload button appears only while the request accepts uploads. A fulfilled request reports that the document was received, and other closed states can say the request is not accepting uploads.
Read the status and next-step message. If the intended file was already received, avoid submitting another copy merely because the original upload button disappeared. Receipt still does not confirm review or approval.
If the team asked for a correction after the request stopped accepting files, ask which current request or upload path to use. Do not edit the request URL or attach the file to an unrelated open request to bypass its state.
If you opened a direct link in the wrong company, the request can instead be unavailable. Confirm the company before escalating. Give the team the request title, current status, and the reason another file is needed. Keep the replacement ready locally until the supported submission route is clear, and distinguish it with a useful filename and note when you send it.
Was this article helpful?
Tell us whether this answered the question you came with.