The View action opens a document in a separate browser context after creating a protected link. If the current page does not change, check the browser’s tabs and any notice about a blocked opening.
Confirm that you clicked View for the correct file and wait for the opening state to finish. Repeated clicks can make it harder to identify which tab contains which document.
If the application shows We couldn't open this document, try the action again from the library after checking the connection. A newly generated link is more useful than retrying an old address from browser history.
Download can provide another supported way to inspect the file if a local copy is appropriate. Be aware that it saves private material to the device. If neither action works, report the filename, company, browser, and exact message. Do not ask someone to send a permanent public file link as a workaround, and do not disable unrelated browser security controls merely to open one document.
Was this article helpful?
Tell us whether this answered the question you came with.