Use Requests to ask a question, discuss a service change, or raise an access or contact issue. Its form collects a type, subject, details, and priority, followed by a conversation with the team.
Use Request a service when you are ordering a service offered in the workspace. That form asks you to select the service and company, then collects any package, requirements, and service-specific details needed for that order.
A general request labelled Service change is not the same as completing a priced service order or checkout. Explain your intended change in the request, then follow any confirmed next steps from the team.
If you are unsure about scope or cost, ask the question before submitting multiple orders. If an order has already been received, include its reference when discussing it so the team can connect the conversation to the correct record. Track the service request in Services & coverage and use the original request conversation for the clarification.
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