The general document uploader accepts HEIC, but the request-specific uploader excludes that format. If a phone photo is rejected while answering a request, export it as PNG, JPG, or a suitable PDF.
Use the device’s normal export or conversion tools and inspect the resulting file. Make sure the full page is visible, the text is readable, and no edge or second page was lost. Changing the filename from .heic to .jpg does not convert the image.
Keep the file within the requested-upload size limit and filename length limit. Return to the same document request, select the converted file, and check it appears in the upload list before submitting.
If the document has multiple pages, prepare a complete supported file rather than sending only the first photograph. Add a concise note when context is needed. Wait for the received confirmation and remember that it does not mean the document has been approved. If conversion is not possible, ask the team for a supported way to provide the evidence.
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