If Check rows against the books fails, the page can keep your mapping and ask you to try again. Review the error and current source before retrying the check.
- Confirm that the company, account and file remain the intended ones.
- Check that the separator, date convention and amount mappings still match the preview.
- Use the offered retry and wait for a saved batch result before continuing.
A failed staging request is not a completed import. It also does not prove that the source file itself is unreadable, especially when the local preview was already correct.
Avoid changing valid source data
Do not edit dates or amounts to address a temporary request failure. Preserve the verified mapping and respond to the actual message, such as a source problem or current access issue.
If the result remains uncertain, check Import history for the same source and account before creating another batch. Report the exact message and which stage failed. Distinguishing Read rows, Check rows against the books and the final Import action helps support identify whether the issue occurred before or after a saved batch was created.
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