The bank export belongs to a different account means the OFX or QFX account identifier disagrees with the selected account’s recorded last digits. Stop and check the source selection before proceeding.
- Compare the file’s source account with the bank statement and export screen.
- Check the financial account selected in Imports, including its name, company, currency and last digits.
- Choose the actual matching account or obtain the correct export, then read the file again.
Do not edit the account identifier inside the OFX file to make it agree with a different destination. That would disguise where the transactions originated.
If the saved account details are wrong
Confirm the error from original evidence and resolve the source-account record through the appropriate account workflow. Existing history should be considered before changing identifying details.
If the bank offers several subaccounts under one login, export each separately and keep their filenames distinct. A successful bank sign-in does not make those accounts interchangeable. For support, provide the company and partial account identifiers with the exact message, while keeping full account numbers out of ordinary screenshots or messages.
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