Max can report that a conversation is no longer available for the selected company and access. A saved conversation is checked against the current account and company context when you open it.
Confirm that you are signed in with the account that held the discussion and that the intended company is selected. An all-company conversation is not automatically replayed as a conversation belonging to one selected company.
If your workspace access changed, ask the team to check the current permissions rather than trying to alter a conversation link. The fact that you saw a discussion previously does not establish that it is still available under your present access.
Include the conversation title and company in a support request, without copying private content into an unrelated workspace. If the problem is a general history-loading failure, use Try again instead. Distinguishing a specific access rejection from a network load error helps the team investigate the correct cause without recreating the discussion unnecessarily.
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