Search conversations can match a subject, status, and the current message preview. It is not a full search through every older message inside every conversation.
If you remember a phrase from an earlier reply but the search returns nothing, search for the thread’s subject or a distinctive part of its title instead. Clear the search and use the status filter if you know whether the conversation was resolved or waiting for a reply.
Open the likely conversation and scroll through its messages to locate the older text. The thread is displayed in chronological order, and the page moves to the latest messages when the conversation loads.
An empty search result does not prove that an earlier message was deleted. Check the active status filter as well, because both filters apply together. If you need the team to find a past discussion, provide the approximate date, topic, and company rather than relying on a search phrase that appears only in an old message.
Was this article helpful?
Tell us whether this answered the question you came with.