Choose New in Messages to open New message. The dialog identifies you as the sender and Institution Team as the recipient. Enter the question or update in Message before choosing Send.
A subject alone is not enough to start the conversation. The Send button remains disabled when Message is blank or contains only spaces. It is also disabled while the conversation is being created.
Write the useful context in the message itself: the company, the relevant task or document, what happened, and what you need the team to answer. Use Subject for a short description that will help you find the thread later.
After a successful send, the dialog closes and the new conversation opens. If an error appears, do not assume the team received the text. Check the conversation list and keep a copy of the message before retrying. Sending the same question through several new conversations can separate the context the team needs to respond.
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