An existing message attachment appears as a chip showing the filename and, when available, its file size. Select that chip to open the file.
The workspace obtains a short-lived link and opens it in a new browser tab. Check the new tab and any blocked-window indicator if nothing appears immediately. A spinning indicator on the chip means the link request is still in progress.
If an error appears, return to the original conversation and try the chip again while signed in. Use the attachment’s filename and message context when asking support to investigate a persistent failure.
The attachment link is not intended to be a permanent public sharing URL. Do not bookmark or forward it as the long-term way to access the file. Keep the conversation reference and open the attachment from the workspace when needed. A file no longer shown on a deleted message should be discussed with the team rather than recovered by guessing its storage address.
Was this article helpful?
Tell us whether this answered the question you came with.