Before uploading a photographed document, open the image and check that all text is readable at a normal viewing size. The uploader can accept a valid image file without determining whether every line is clear enough for the requested review.
Include the full page with its edges visible, avoid glare and shadows, and check that no line is cropped. If the document has several pages, follow the request’s instruction about supplying a complete file. A request-specific upload accepts one file.
Use a supported image format for that upload mode. HEIC is accepted in the general uploader but not the requested-document mode, so export a PNG, JPG, or PDF when needed. Keep the result within the displayed size limit.
Give the file a useful name and explain any unavoidable missing page in the note instead of silently omitting it. Receipt confirms submission, not readability or approval. Keep the original until the team confirms that the evidence is adequate, and provide a clearer copy through the requested workflow if asked.
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