A cancelled statement period can remain visible in the account’s period list with a Cancelled label. Its presence preserves context, but active reconciliation actions are not offered for a cancelled window.
- Read the period label and full dates before selecting it.
- Inspect the retained balances and evidence within your available access.
- Choose the appropriate active period when you need to continue matching or completion work.
Historical visibility does not mean active eligibility
A cancelled window is different from an in-progress or reopened window. The action list reflects that distinction so historical evidence is not silently treated as current work.
If you expected the period to be active, investigate its current state with the authorized accounting reviewer before starting another window. Check for an existing replacement or retained request so the same statement is not duplicated. Do not alter statement dates simply to avoid an overlap or state restriction. When reviewing a saved link, verify that it points to the intended current period rather than a cancelled historical one. A useful handoff identifies the account, dates, cancelled state, and the evidence that needs review, allowing the next action to preserve the existing history and use the correct active window.
Was this article helpful?
Tell us whether this answered the question you came with.