A reconciliation checkbox can be unavailable because the row is not eligible for the selected action. The action determines whether a row must be matched, unmatched, attached, or not yet attached.
- Read the selected Reconciliation action.
- Inspect the row’s Matched, Unmatched, Ignored, Not attached, or Restricted state.
- Choose the supported action for that state, or resolve missing evidence before selecting the row.
Different actions require different starting states
Matching uses unmatched recorded activity and attached unmatched statement rows. Removing a match needs a matched statement row. Attaching needs an unattached row, while ignoring needs one attached unmatched row.
Unavailable amounts or missing direction can also prevent an exact match. The 100-row selection limit can disable additional rows while keeping existing selections available to remove. If the list is still loading, wait for current evidence before acting. Do not repeatedly click a disabled checkbox or switch actions merely to get an unrelated operation to accept the row. Establish what work is actually needed. After a successful state-changing action, refresh and review the updated eligibility before proceeding to the next step in the reconciliation.
Was this article helpful?
Tell us whether this answered the question you came with.