The server checks overlapping statement windows when a new period is submitted. If a start request is rejected because an existing window conflicts, inspect the account’s saved periods before trying a different date range.
- Return to the selected account in Reconciliation and choose the relevant year.
- Compare existing period dates with the statement you intended to add.
- Open the existing window if it represents the same statement, or resolve the genuine period issue through the supported review.
Do not shift dates to bypass overlap
Changing a statement boundary solely to avoid a conflict would disconnect the reconciliation from the source document. The dates should continue to reflect the actual account statement.
An uncertain earlier start request may also have saved the intended period. Use Resume statement request or Open saved statement when offered before creating another request. A cancelled window can remain visible in history, so read its state rather than assuming every listed period is active. If two documents cover different legitimate purposes, have the accounting reviewer determine the appropriate treatment without inventing non-overlapping dates. The goal is one understandable reconciliation scope for the statement evidence, with existing history preserved and no duplicate period created by retrying blindly.
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