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Reconciliation

Ignore a statement row with a documented reason

Use the single-row ignore action only when the evidence supports exclusion from matching.

Updated 2026-11-11

Ignore statement activity applies to one attached, unmatched statement row that is not already ignored. The action requires a reason explaining why that row should be handled this way in the reconciliation.

  1. Open Manage reconciliation and choose Ignore statement activity.
  2. Select the single eligible statement row and inspect its source evidence.
  3. Enter a factual Reason, submit, and check the updated status and remaining period difference.

Do not use ignore to force completion

An unexplained bank charge or missing accounting record is a review task. Ignoring it merely because the balance is inconvenient would leave the underlying event unresolved.

The reason must contain between three and 5,000 characters. State the specific evidence supporting the decision without adding unnecessary sensitive information. If the row is already matched, review that relationship through Remove statement match rather than selecting ignore directly. If the correct treatment is uncertain, ask the authorized accounting reviewer to decide from the statement and recorded evidence. An ignored status is distinct from a matched status. After the action, inspect all completion requirements instead of assuming one excluded row makes the statement fully reconciled. Preserve a reason that another reviewer can understand later.

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