A transaction near the start or end of a statement can fall outside the selected reconciliation window depending on its date basis. The summary states whether activity uses posting date when available or transaction date.
- Read the window’s full start and end dates and its date-basis note.
- Compare the transaction date and bank posting evidence for the missing item.
- Inspect the adjacent statement window or recorded transaction context before deciding the record is absent.
Newly started periods use posting date when available
A purchase made on the last day of one month may post in the next statement period. That timing difference should be investigated using the bank evidence rather than corrected by moving a valid date.
If the activity tab says no activity in the statement period, also confirm the account and whether you are viewing Recorded or Statement activity. One side can be empty while the other has records needing review. Use the full pagination and current refreshed view before creating another import. If the source date is actually wrong, follow the supported correction workflow. Accurate boundary handling keeps the statement and books aligned without hiding timing differences or duplicating a transaction that already exists in an adjacent window.
Was this article helpful?
Tell us whether this answered the question you came with.