If Record statement evidence shows no permitted verified documents, the current selector has no usable statement file for your access. Uploading a file and processing it through Documents is the supported starting point.
- Check that the intended company is selected.
- Open Documents, locate or upload the account statement, and complete its required processing.
- Return to the reconciliation evidence action and reload the verified document list.
Availability includes access and verification
A filename existing somewhere in the workspace does not guarantee that it is a permitted verified document for this review. Check the file’s company context and processing state before assuming the selector is broken.
Use the document-page controls when more files are available than fit on one page. Once the statement appears, still compare the account, dates, currency, and balances with the reconciliation. Do not select an unrelated file simply to enable completion. If processing succeeds but the correct file remains unavailable, have an authorized reviewer inspect its access and evidence state. The missing-document condition should be resolved at the source; adding a note that a statement exists is not a replacement for the explicit verified-document selection and confirmation.
Was this article helpful?
Tell us whether this answered the question you came with.