Reopen statement windows requires a reason and an explicit confirmation that you reviewed every affected window. Use the reason to explain the issue that makes the earlier completion need another review.
- Read the complete affected-window list for the selected account.
- Enter a specific Reason between three and 5,000 characters.
- Check the confirmation only after reviewing the full scope, then submit the reopening.
Explain the evidence, not just the intention
A useful reason identifies the corrected statement, mistaken match, or other supported issue that requires reconsideration. Writing reopen does not tell a later reviewer why the prior result changed.
Avoid unnecessary confidential details in the reason, but include enough context to locate the affected evidence. If only a later period needs review, confirm that you selected the appropriate starting window rather than unintentionally including earlier work. A changed plan must be reloaded before approval. After saving, inspect the Reopened statuses and carry out the underlying correction through its appropriate workflow. Reopening itself does not fix balances or rematch activity. The preserved history and reason should make it clear what changed, which windows were affected, and what review still needs to be completed.
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