Download statement is unavailable when the reconciliation has no linked document or the current evidence does not permit opening it. A saved period can therefore exist while its source file cannot be downloaded from that view.
- Inspect the selected period’s evidence and status.
- Check whether the correct statement has been uploaded, processed, and recorded as evidence.
- If the document exists but access is restricted, ask the authorized company reviewer to inspect the permitted access.
Do not assume the balance is verified by a missing link
The recorded period may retain balances or historical completion while current statement evidence is unavailable. Read any warning before relying on the saved difference.
Use Documents to locate the appropriate statement within your access, then follow the supported evidence action if it needs to be recorded. Do not substitute a file from another account merely to produce a downloadable link. If the button was available but the download fails after a current-evidence check, refresh the workspace and review the new state. A disabled download is different from a browser download problem: the former reflects the document or access conditions known to the application. Resolve those conditions before treating the source evidence as current.
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