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Reconciliation

Understand a statement row marked Not attached

Attach eligible source activity to the window before matching it.

Updated 2026-11-11

Not attached means a statement row is available in the window’s review but is not yet attached for the matching action. It cannot be selected as an ordinary attached statement match until that relationship is established.

  1. Open Manage reconciliation and inspect the row’s current status.
  2. Choose Attach statement activity and select the eligible unattached row.
  3. Save the attachment, refresh, and then review whether it matches recorded activity.

Attachment and matching are separate

Attaching the row makes it part of the statement review context. It does not identify which recorded transaction represents it, and it does not create a completed reconciliation.

Confirm that the row belongs to the account and period before attaching it. Already matched or ignored rows are not eligible for the same attachment action. If the row is restricted or its amount is unavailable, resolve access or source evidence rather than guessing. The action list and selection controls reflect the current state, so refresh after a successful attachment before proceeding. Completion requires unattached and unresolved statement activity to be resolved along with the other conditions. Do not interpret a zero difference as permission to leave a known unattached source line unexplained.

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