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Services and billing

Request a change that needs a new service scope

Describe the work to add or remove when no fixed replacement fully matches it.

Updated 2026-11-11

In subscription management, choose Request a change to service scope when the change needs the team’s review. Select Upgrade service or Downgrade service and inspect any published replacement choices.

If you are describing a custom change without a selected replacement, use Requested service changes. The form requires at least 20 characters and allows up to 2,000, so explain the actual work to add or remove rather than entering a short label.

Read the confirmation and submit the request. Plan change requested means the team will confirm the scope, price, and effective date before changing the subscription. It is not the same as a directly scheduled replacement.

Your current plan remains in place while that review occurs. If timing is important, include it in the scope description and ask for confirmation. Avoid selecting an unrelated published plan solely to enable the button. The useful outcome is an agreed replacement that reflects the work you need, with its cost and start date confirmed.

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