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Services and billing

Understand Request received before checkout

A saved service request and a completed payment are separate results.

Updated 2026-11-11

After a service order is saved, the panel changes to Request received and shows a reference under Saved to your workspace. This confirms the request details were received for review.

If Review checkout appears, use it to inspect the payment step for that request. The receipt itself is not a card charge confirmation. Where no checkout is available, the panel explains whether the selected package is included or whether the team will confirm scope and charges or send a payment link.

Keep the request reference and track progress in Services & coverage. If you need to ask about payment or setup, include that reference so the team can distinguish the order from another service request.

Do not submit the same order again simply because the next step is a later payment instruction. Check the existing receipt and service record first. If the company or package was wrong, contact the team about the saved request before creating a replacement that could leave two orders to reconcile.

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