The New request form says Draft autosaves locally. Its unfinished subject, details, type, and priority are kept in the browser’s local storage where that storage is available.
This is not a server-side draft that automatically follows you to another device or browser. If you start on one computer and open Requests elsewhere, the same draft may not appear. Clearing browser site data or using a different browser profile can also remove access to the local draft.
Keep a separate copy of a long explanation if you need to move between devices. Do not use a draft as proof that the Institution Team has received the request; only a successful submission creates the request record.
When returning to a saved draft, review every field before sending, especially if your work has moved to another company or account. Local storage is tied to that browser environment. After a successful submission the form resets, so the saved draft should not be used as the long-term history of the conversation.
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