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Respond to a document request

Find what Institution has asked for and send it against that request.

Updated 2026-10-11

When the team needs a file from you, it shows up as a request. Open requests are listed on the Documents page under pending document requests, and in your Action Center.

Steps

  1. Open Documents and find the requested documents list, or open the item from your Action Center.
  2. Select the request you are answering.
  3. Add your file. The upload form is already linked to the request.
  4. Upload. The request updates so the team knows the file arrived.

When a file needs another try

Some documents are marked Review required or Replacement needed. That means the team looked at the file and needs something different: a clearer scan, a missing page, or the right period. Replace the file from its row, and read any note left on the request.

Once you have uploaded everything for a batch, you can let the team know you are done. Use the prompt that asks whether to mark your documents ready for review.

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