The bank balance table shows Unavailable when it cannot display a usable balance with currency. This does not mean the account has a zero balance or that its transactions have disappeared.
- Confirm the account name, bank, and last digits.
- Check the connection and refresh the available bank activity or sync state.
- Compare with the bank’s statement or account view while the reported balance remains unavailable.
Keep absence separate from a numeric value
Using zero as a substitute would create a false difference in a balance comparison. Record the fact that the source balance is unavailable and use appropriate verified statement evidence for the period you are reviewing.
A missing currency can also prevent a monetary value from being displayed reliably. Do not assume the company’s usual currency or manually convert a guessed amount. If the issue persists, identify the affected account and visible state for support without sharing credentials. Existing source transactions may still be available for review, but their presence does not establish the missing balance. Opening balances, ledger balances, and statement closing balances remain separate records. Resolve the reported-balance issue without editing those other values merely to make the account summary look complete.
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