The bank transaction detail displays Currency as Unavailable when the source does not provide a usable currency value. The numeric amount alone is not enough to establish which currency the bank record represents.
- Open the transaction and check its source account, bank, and original description.
- Compare the record with the bank statement and account currency.
- Review bank sync and account mapping if the missing currency persists, then use the current source evidence when the issue is resolved.
Avoid assuming the company’s default
A company can review activity from more than one account. An amount should not be interpreted as the company’s usual currency simply because that is the most common currency in the workspace.
Do not convert the amount mentally and choose a ledger account as a workaround. Currency and amount need to remain consistent with the supported import or matching workflow. If you contact support, identify the company, account’s last digits, date, and source status, and explain that Currency shows Unavailable. The source record can remain visible for investigation without establishing a complete accounting amount. Verify the refreshed details before relying on it in a statement comparison or a bulk action.
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