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Documents and signatures

Resume a document upload after your sign-in expires

Authenticate again and verify the company and request before retrying.

Updated 2026-11-11

Sign in again before uploading documents means the uploader does not have an authenticated user for the submission. Return through the normal sign-in flow before trying to send the file.

After sign-in, confirm the intended company and reopen the document request or general upload page. Review the selected file, category, and note again. Do not rely on an old form from a previous account session.

If an upload had already started before the session ended, check the library or request status for confirmation before resending. A file selected locally is different from a file confirmed as received.

For a persistent sign-in loop, report the exact page and error rather than putting credentials into the file note. Keep the original file on your device until receipt is confirmed. If the upload is time sensitive, tell the team that authentication is blocking submission and identify the requested item. Do not use another colleague’s account to bypass the problem; your own membership and company permissions should remain the basis for the upload.

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