Automatic resume is paused means the current extraction has stopped automatic continuation. The page keeps saved progress and offers Resume extraction when the job can continue.
- Read the current processing message for the original statement.
- If Resume extraction is available, choose it and follow the refreshed job status.
- If the page asks you to refresh first, use Refresh processing status to check the current job before retrying.
Keep the same statement document. Uploading another copy can create overlapping source work while leaving the first job’s saved progress unresolved.
Check completion separately
After the extraction resumes, look for Review extracted transactions and inspect the resulting rows. A resumed job still needs source-date, amount and account checks, including a comparison with the statement’s complete transaction count.
If the job cannot resume, preserve the exact message and any current processing explanation. Report the filename and company to support. Avoid changing account selection or source content during uncertain recovery unless the workflow explicitly asks for it, because the saved job must remain associated with the source it originally processed.
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