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Statements and transaction imports

Investigate a statement with missing pages

Restore complete source evidence before relying on extraction totals.

Updated 2026-11-11

Missing pages can leave an extraction looking complete while omitting real transactions. Check page numbering and the statement’s full period before accepting the imported source.

  1. Compare the PDF’s page count with the bank’s stated page total or download preview.
  2. Look for gaps in transaction dates, interrupted descriptions or a missing summary page.
  3. Obtain the complete original statement and use the supported document or processing workflow to review the corrected evidence.

Do not fill missing pages with estimated transactions or balancing entries. The actual source movements are needed to determine dates, amounts and account treatment.

Review existing extraction first

If part of the statement was already extracted, inspect those saved transactions before uploading another complete copy. The replacement may overlap existing activity, which needs duplicate review.

Keep a note of which pages were missing and which file contains the corrected source. Compare final extracted counts and totals with the complete statement. If a discrepancy remains, identify the specific missing line or period for support rather than assuming a new extraction automatically replaced every earlier row.

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