Processing status could not be loaded means the page could not read the current statement job. Use Try again to refresh that status before deciding that extraction failed or starting another upload.
- Stay with the same company and statement document.
- Choose Try again and wait for Checking statement status to finish.
- Follow the recovered state: processing, a saved result, a resumable job or a specific error.
A failed status read is different from a failed extraction. The job may have continued while your browser could not retrieve its progress.
Avoid duplicate recovery work
Do not create another statement document solely to obtain a new progress screen. Reopening the original document preserves the connection to its saved job and extracted rows.
If status reads continue failing, report the filename, company, approximate extraction start time and exact message. Explain whether you previously saw a completed extraction or category proposals. Keep the original source available, and postpone posting decisions until you can inspect the current saved transaction result rather than relying on an older screen.
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