The Team access card on Support shows a preview of workspace members. It displays up to six people, so a colleague’s absence from that card does not by itself mean their membership was removed.
Choose Manage team to inspect the actual team settings and the full member or invitation information available to your role. Use that page for invitations and access changes.
The preview shows a member’s name or email and their role. It does not describe every service-access permission, and it should not be used alone to decide whether someone can upload files, manage billing, or invite others.
If the card says No team members loaded yet, check the team page before treating that message as proof the workspace has no members. When asking support about a person’s access, include the relevant email and the action they cannot perform, without sharing their credentials. Distinguish a preview display issue from a confirmed permission problem in the team settings.
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