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Understand access after the accounting trial ends

The trial notice distinguishes paused new actions from access to existing records.

Updated 2026-11-11

When the accounting trial ends, the Plans area can show Accounting paused. The trial terms explain that new sync and accounting actions stop, while existing records remain available to view or export.

If you need to continue active accounting work, review the available paid plan for the selected company and complete its verified purchase. A plan selected in a form is not enough by itself to restore access.

Where the trial had connected banks, the terms explain that trial-end cleanup can remove those connections. Restoring paid access may therefore require reconnecting an affected bank. Do not assume that a paid upgrade automatically restores an authorization that was already removed.

If an existing record cannot be viewed, describe that specific access problem to support rather than assuming all historical data should disappear when the trial ends. Include the company, trial state, and record type. Use the actual trial notice and verified paid status to distinguish an expected action restriction from a separate loading or permission problem.

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