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Services and billing

Update the billing contact without changing account sign-in

Billing email belongs to the company billing profile, not the authentication profile.

Updated 2026-11-11

Billing email is part of the selected company’s billing profile. It identifies the contact used in checkout and billing records and is separate from your personal sign-in email.

If you can manage billing, open Add billing profile or Edit billing profile, then update Billing contact and Billing email as needed. Review the legal company name and address at the same time and save the profile.

Changing these fields does not change which email you use to sign into Institution or grant the billing contact a workspace account. Team invitations and sign-in email changes use their own account processes.

Check the selected company before saving because other companies keep their own billing details. After the form closes, verify the displayed contact information. If you need a previously issued payment record corrected, ask the team about that record separately; its saved billing snapshot may differ from the current profile. Do not assume updating the current contact retroactively rewrites every historical receipt.

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