The Billing page pulls together what you pay Institution for: active recurring services, recent payments, invoices, and the card on file.
What is on the page
- Active recurring services, with their billing cycle and renewal details. A service scheduled to end shows a note that it ends at the close of the current billing period.
- Recent payments that have been verified.
- Invoices, both paid and issued.
- Payment method, shown as secure card billing.
Change your card
Choose Update payment method. It opens our billing contact form so the team can help you change the card safely.
If a payment is missing
Verified payments appear automatically. If you paid and nothing shows, check that you are signed in with the same email you used at checkout. That is the most common reason a purchase cannot be linked to an account.
Important
A paid service unlocks once its payment is verified. If it still says it is waiting on payment after your card was charged, open a support case and include the receipt number.
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