Skip to content
Enjoy complimentary data migration when switching from your existing bookkeeper or CPA to Institution.
Bills and payables

Cancel or close a purchase order through its current controls

Record the change to the commitment without rewriting its history.

Updated 2026-11-11

A purchase order can offer Cancel order or Close order according to its current state and your permissions. Open the order and review its deliveries, receipts and bill conversion history before choosing the action appropriate to the real business event.

Provide a specific reason, such as the supplier confirming that the remaining commitment will not be fulfilled. Check the exact saved quantities and related records rather than assuming the order is untouched because no new delivery is expected.

These purchasing actions do not automatically undo an issued bill or an actual supplier payment. If a related financial event needs correction, inspect that bill's own supported lifecycle and evidence. Keep the commitment change separate from the accounting correction.

After confirming, review the saved order state and history. If the response is uncertain, resume the retained decision request before attempting another change. Retaining the original order and its reasons makes it possible to explain why purchasing stopped while preserving the record of deliveries and obligations that already occurred.

Was this article helpful?

Tell us whether this answered the question you came with.

Related articles

Still stuck?

Tell us what you were trying to do and where it went wrong. If you are already a client, you can also open a support case from Help and support in your workspace.

We confirm who you are before we change anything on an account.