A purchase record can retain its saved history while current approval evidence is unavailable. The workspace asks you to refresh before receiving quantities or creating a bill draft. Do not treat the visible history alone as a current authorization check.
Refresh the record and wait for the evidence and capabilities to load. Compare the resulting state with the action you intend to take. A new receipt depends on current order eligibility, and conversion depends on an eligible accepted receipt.
If the workspace is view-only, review current company access through the normal permissions process. If book setup is required before approval, complete the relevant company setup with an authorized person. These notices describe different conditions and should not be resolved by creating another purchase order.
Continue only when the current record offers the supported action. Preserve the original order and receipt references when asking for help, including the exact unavailable-evidence notice. That allows the issue to be investigated without losing the purchasing history or introducing an unsupported delivery or payable.
Was this article helpful?
Tell us whether this answered the question you came with.