Messages applies the search text and Conversation status filter at the same time. A matching subject can still be hidden if the thread has a different status from the one selected.
Choose All conversations and clear the search field to return to the full loaded list. If an empty state offers Clear filters, that action clears both controls.
Then search for a distinctive part of the subject and add a status restriction only if needed. A thread that moved from Waiting on Institution to Waiting on you can disappear from a status-specific view without being removed.
Check for Conversations could not be loaded before interpreting an empty list. That error needs a retry, while No conversations found or No conversations in this view describes a filter result. If the thread remains absent after a successful load with filters cleared, ask support to check its subject and approximate date. Do not create a duplicate message merely because a restricted view did not show the original.
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