An invitation is checked against the email of the person opening it. If the invitation is unavailable for your account, compare your signed-in email with the address the administrator invited.
Open Settings in the account you are currently using and check Email address. Then ask the sender to confirm the recipient in Pending invitations. Mail forwarding can make an invitation arrive in your inbox even when it was addressed to a different alias.
Sign in with the invited email if that is the correct account. If you should use another address, ask the administrator to cancel the incorrect invitation and send one to the intended address. Do not try to edit the invitation URL to change its recipient.
If you need to create an account, verify its email and return to the invitation afterward. A successful signup is separate from joining the invited workspace. If matching addresses still fail, report the visible error and organization name to support. Keep the invitation link private while the issue is investigated.
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