Use the email address attached to your Institution account, even if your company has several addresses that reach the same inbox. A forwarded message does not establish that the forwarding address has its own account.
- Check the recipient address on your original verification or invitation message.
- Enter that address in Work email on the sign-in page. Remove accidental spaces and check the domain.
- If you have a saved password, confirm that your password manager selected the same email before submitting.
If you are already signed in on another trusted device, open Settings and check Email address under Your profile. The address is read only there, which helps you distinguish the saved account from an address you merely typed into a form.
A password reset request uses a deliberately general confirmation. It does not prove that an account exists for the address you entered. If you cannot identify the correct address, contact support with your name and company, without sending a password or verification link.
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