The reset page says that instructions were sent if an Institution account exists for the address. This wording protects account information and should not be treated as confirmation that the typed address is registered.
Check that you used the email attached to your account. If you are unsure, compare the recipient on an earlier Institution verification message or invitation. An alias that forwards into the same inbox may still differ from the address stored on the account.
Look for instructions from no-reply@mail.institutionhq.com in the inbox, spam, and your company’s quarantine. If an email arrives, open the newest reset link and finish the password update. If nothing arrives, first correct any address error before requesting another message.
Contact support when delivery remains unresolved, giving the email used and the time of the request. Do not ask a teammate to reset your account using their own email. A new account created under that address would not automatically inherit your company access or existing records. Passwords and verification codes are never needed in the support description.
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