Settings, then Team, separates Team members from Pending invitations. An invitation in the pending list is an offer of access that has not yet become a confirmed membership through acceptance.
Check the recipient email and expiry shown on the invitation. If the person says they joined, ask which email they used and confirm the account in their Profile. A similarly named person or an email alias can make the wrong record look plausible.
Use the pending invitation’s available actions to resend, edit access, or cancel it. Do not create another invitation immediately when the original is still valid. First establish whether the problem is delivery, the recipient’s account, or the acceptance step.
Once acceptance succeeds, check the Team members list and the intended role and service access. An email delivery confirmation alone is not evidence that the person accepted. When contacting support, provide the recipient email, organization, and current list state without sharing the private invitation link in a public channel.
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