The Type signature field can show your name as faint placeholder text. That text is a prompt based on Full name; it is not a signature that has already been entered or saved.
Click or focus the signature field and type your full name. Check that the text remains visible as an entered value. The name should match the Full name field above it. If you delete everything in the signature field, the placeholder may appear again, but the request still has no signature.
This distinction matters when Sign now reports Add your signature even though you can see a name in the control. Entering Full name alone is not enough. You must also provide the signature and accept the electronic signature consent for that request.
After you submit, wait for Document signed before closing the page. If you prefer a handwritten mark, choose Draw signature and draw in the canvas instead. Switching capture methods clears the existing signature value, so check the new method before submitting.
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