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Distinguish submitted tasks from completed tasks

Submitting sends the task to review; it does not mark the service finished.

Updated 2026-11-11

Submit for review moves a client task into Institution’s review process. The task can remain in open work while the team checks the information and determines what should happen next.

Open the task after submission to inspect its current state. A waiting-on-staff task can show Submitted. Institution is reviewing this task, and its checklist is read-only. The Next step filter can place it under With Institution.

A completed service task is a different state and appears in Completed work. Do not treat the submission success message as confirmation that a filing, review, or other service outcome is finished.

If you need a progress update, ask about the task’s specific next step and mention any approaching deadline. If the team asks for more information, follow the updated instructions for that existing task. A comment after submission provides additional context, but it does not independently prove that the team accepted the change or completed the service.

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