What Paid means on an invoice

This article explains what Paid means on an invoice so you know what to expect in your Institution workspace.

What this article covers

• Where this appears in the Invoices and Payments page.
• What the information tells you about the current state of your account.
• Who to contact when something does not match your expectation.

How it works

Institution keeps one record for your company, and the workspace reflects that record. When something changes, the record is updated first and the billing team works from the same information you see, so documents delivered to you stay consistent with what is on file.

Where to look

1. 1Sign in to your Institution workspace.
2. 2Open Invoices and Payments.
3. 3Select the invoice you want to review.
4. 4Complete the payment, download, or billing action described here.

Still not resolved

If this article does not answer your question, contact the Institution team. Include your company name and the item you were working on so the billing team can respond with your specific record in front of them.