Why a payment is still processing

This article explains why a payment is still processing, and what you can do about it.

Common reasons

• Required information is still outstanding on your side, so the item is waiting rather than progressing.
• The item is with the billing team for review, and the status changes once review is complete.
• A related service, document, or approval has to be completed before this step can move.

What to do

1. Open the item in your workspace and read the most recent update.
2. Complete anything listed as needing your input.
3. If nothing is outstanding on your side, send a message on the item so the billing team can confirm the next step.

Still not resolved

If this article does not answer your question, contact the Institution team. Include your company name and the item you were working on so the billing team can respond with your specific record in front of them.