My Services
Understand available services, activation statuses, service requests, and how to manage ongoing work.
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Understanding the My Services page
What my Services page means in Institution and how it affects your account.
1 min read · Updated 2026-07-28
What Not activated means
A clear answer in plain language, plus what to do next.
1 min read · Updated 2026-07-28
What Awaiting activation means
A clear answer in plain language, plus what to do next.
1 min read · Updated 2026-07-28
What Active means
A clear answer in plain language, plus what to do next.
1 min read · Updated 2026-07-28
All my services articles
Understanding the My Services page
What my Services page means in Institution and how it affects your account.
1 min read · Updated 2026-07-28
What Not activated means
A clear answer in plain language, plus what to do next.
1 min read · Updated 2026-07-28
What Awaiting activation means
A clear answer in plain language, plus what to do next.
1 min read · Updated 2026-07-28
What Active means
A clear answer in plain language, plus what to do next.
1 min read · Updated 2026-07-28
How to request a service
Step by step guidance for requesting a service in the My Services page.
1 min read · Updated 2026-07-28
What happens after requesting a service
A clear answer in plain language, plus what to do next.
1 min read · Updated 2026-07-28
How to cancel a service request
Step by step guidance for canceling a service request in the My Services page.
1 min read · Updated 2026-07-28
Why a requested service is still awaiting activation
Common reasons this happens, and how to move the item forward.
1 min read · Updated 2026-07-28
How to provide information for a service
Step by step guidance for providing information for a service in the My Services page.
1 min read · Updated 2026-07-28
How to see which services your company has
Step by step guidance for seeing which services your company has in the My Services page.
1 min read · Updated 2026-07-28
How service availability is determined
How this works in Institution, and what it means for your account.
1 min read · Updated 2026-07-28
How to ask a question about an active service
Step by step guidance for asking a question about an active service in the My Services page.
1 min read · Updated 2026-07-28
How to review service deliverables
Step by step guidance for reviewing service deliverables in the My Services page.
1 min read · Updated 2026-07-28
How to report an issue with a service
Step by step guidance for reporting an issue with a service in the My Services page.
1 min read · Updated 2026-07-28
How to request a custom service
Step by step guidance for requesting a custom service in the My Services page.
1 min read · Updated 2026-07-28
Still need help?
Contact the Institution team for help with new business, general questions, or account access. Existing clients can also raise account specific questions with their engagement contact.